We want you to be completely satisfied with your purchase from UD Jackets. If you are not satisfied for any reason, you may return the item within 14 days of receiving it for an exchange. Please note that the item must be unused, in its original condition, and in the original packaging.
How to Initiate a Return
- To initiate a return, please follow these steps:
- Contact our customer support at info@udjackets.com within 14 days of receiving your order.
- Provide your order number, the name of the item you want to return, and the reason for the return.
- Our customer support team will provide you with a return authorization and instructions on how to return the item.
Return Shipping
- The customer is responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure that we receive your return.
Refunds
- Once we receive your return and inspect the item, we will process your refund. Refunds will be issued to the original payment method. Please allow 7 working days for the refund to appear in your account.
Exchanges
- If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact our customer support at info@udjackets.com within 14 days of receiving your order. We will provide instructions on how to return the item and will arrange for a replacement or refund.
Contact Information
- If you have any questions about our Return Policy, please contact us at info@udjackets.com
Thank you for shopping with UD Jackets!